I get a lot of unusual and strange repair calls and sometimes it’s a very odd request.
A couple of months ago, A lady called me to service the furnace.
She made an appointment for 10:00 in the morning and I was there bright and early. The lady told me she wanted me to service the furnace first. I didn’t understand what she meant when she told me that she wanted me to service the furnace first. When I was done with the tune up, I wrote up an invoice and went back to the house. The lady was standing in a nightgown and was barely dressed. I turned around and walked outside and stood on the front porch. I told the woman that I was finished with the furnace service and she made a lewd comment to me. I told the woman that I needed her to sign the paperwork for the service request. She told me to come and get it, so I left. I have been in circumstances like this in the past. My boss was perfectly happy with the choice that I made and he called the customer to tell her that she would need to find a different HVAC service provider next time she needed help with the furnace. He didn’t even charge the lady for the furnace service, which got me thinking. If she tried that with a different company everytime, would it work? I don’t know the answer, but I do know that the lady was absolutely out of line and her behavior was bizarre.